What are the most comforting words, apart from 'I'm sorry' which should not be used
It's hard to say any words when someone dies - let alone find the right words.
"As a society, we are uncomfortable with death and grief, bitterness. We're not very open to talking about these topics," says Katie Cosgrove, an American therapist.
"I think a lot of people, myself included, think that words are not enough to comfort someone," which makes it difficult to figure out how to articulate our condolences.
Although it might be the first thing that comes to mind, "I'm sorry" isn't always the best thing to say.
It implies selfishness in a way - and it's just not as comforting or empathetic as other ways of showing support.
Cosgrove also advises against the old cliché that "time heals all wounds."
"That's what everyone told me when my dad died and it's not true," she says. "Grief never goes away. It changes and changes, but it never goes away."
But what are the sentences that really comfort someone?
“I can't imagine how hard this must be for you and I am giving you all my strength and love. Please accept my condolences."
"Yours was a wonderful person. I have this fond memory of him when [and tell a story while thinking].”
“Is it okay if I stay with you for some lunch? I know you can be busy these days, how can I help you?"
"I have you in my heart."
"I will always remember his/her smile."
"Are you going to talk? I'm here to listen"
"Shall I hug you?"
“Hey, I know Sunday mornings were a special routine for you and your dad. I had you in mind today".